Visiting the Museum During COVID-19

Watch the video above to learn more about our updated procedures.

Update – November 16, 2020

The Birthplace of Country Music Museum will remain open under Gov. Northam’s most recent COVID-19 mandate, but at limited capacity. Only 180 people, including staff and volunteers, are allowed inside the museum at any time.

Be assured, your safety is our first priority. The use of masks and distancing of groups inside the museum will continue to be enforced, along with heightened cleaning practices. Hand sanitizer will be issued to each group.

If you are visiting the museum at this time, we urge you to purchase tickets online prior to visit. Feel free to call the museum ahead of time if you have any questions or concerns: 423-573-1972 or email us at info@birthplaceofcountrymusic.org.

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Details about Visiting the Museum

The Birthplace of Country Music Museum takes the health and safety of you and your family very seriously during this global COVID-19 public health crisis. The museum receives visitors from all over the world, so we have developed heightened cleaning and social distancing protocols that follow CDC and state guidelines to protect our guests, volunteers, and staff on a daily basis.

These guidelines include:

– Online ticket sales to decrease personal contact upon entry.

– The use of masks by guests, volunteers, and staff.

– Only 180 people will be allowed in the museum at one time, with social distancing guidelines in place.

– Regimented cleaning schedules of commonly used surfaces and interactive displays include sanitizing after each use.

– Visitors will be issued sanitized styluses for the use of our touchscreen displays and bottles of hand sanitizer (sanitizer limited to one bottler per group).

– Water fountains will be blocked off during this time, but free bottled water is available at the front desk.

To help answer your questions, please see the Frequently Asked Questions below as they will help you plan your visit to the Museum.

Also, please do not hesitate to contact us at info@birthplaceofcountrymusic.org if you have any questions before visiting us. We look forward to seeing EVERYONE at the museum as soon as you are comfortable visiting us.

Museum Reopening Frequently Asked Questions

WHAT ARE YOUR OPERATING HOURS?

We are reopening with our normal hours:
Monday: Closed
Tuesday—Saturday: 10:00am—6:00pm
Sunday: 1:00—5:00pm

* Sales Tax and Virginia Admission Tax will be added to each admission ticket.

HOW MUCH DOES ADMISSION COST?

Adult: $13.00
Seniors, college students, military,and children ages 6–17, and groups of 20+:
$11.00
Children 5 and under: Free
Healthcare Workers: We are offering free admission to healthcare workers and one guest of their choosing through August 30, 2020 as a thank you for their service to the community.

HOW DO I PURCHASE TICKETS?

Patrons will be encouraged to purchase tickets online, but you can also get your tickets at the admissions desk. We will ask visitors to provide their name and email for our records in case we need to contact them at a later date for contact tracing. While we are taking all the precautions necessary to keep everyone safe in the museum, patrons assume all related risk by purchasing their museum admission tickets.

HOW MANY PEOPLE WILL BE ALLOWED IN THE MUSEUM AT ONE TIME?

In order to adhere to the capacity restrictions set by the Commonwealth of Virginia guidelines, we will allow 100 people in the museum building at any one time (including staff and volunteers). If we are at full capacity when you arrive, we will ask you to wait to enter until other patrons leave.

WHAT IS YOUR POLICY ON WEARING FACE MASKS?

In the Commonwealth of Virginia, wearing a face covering while in a public setting is required. In compliance with this mandate, staff, volunteers, and patrons must wear a mask at all times while inside the museum facility. Patrons will be permitted to wear their own choice of face covering or be provided a disposable mask at the front desk.

ARE YOU TAKING EMPLOYEE AND VOLUNTEER TEMPERATURES?

All employees’ and volunteers’ temperatures will be taken and recorded on a daily basis, and if any have a temperature above 100.4 degrees, they will be sent home for the day and required to monitor their fever for changes as needed. We will not be taking visitors’ temperatures.

WHAT IF I AM SICK?

If you have a fever, are exhibiting any COVID-19 symptoms, or have been exposed to anyone else with symptoms within a two-week period prior to your visit, we ask that you plan to come to the museum at a later date.

If you experience any symptoms within two weeks of your museum visit, please let us know by emailing info@birthplaceofcountrymusic.org.

WHAT IS YOUR POLICY ON GLOVES?

Gloves will be worn by museum staff and volunteers while cleaning and during all staff interactions with museum patrons. We are also requiring that all staff and volunteers wash their hands regularly throughout the day.

Patrons are not required to wear gloves. However, staff at the front desk will offer visitors a bottle of complimentary hand sanitizer if they need one. These will be given out based on the amount of people in a group, not individually to every patron.

WHAT ARE YOU DOING TO KEEP THE MUSEUM CLEAN AND SANITIZED?

Museum staff will be cleaning the exhibits and other areas of the museum every two hours. This will include wiping down and/or cleaning major touch areas like doors, handrails, headphones, the admission desk, bathrooms, etc. Cleaning will be done more frequently during increased patron traffic in the museum.

WHAT ARE YOU DOING TO HELP VISITORS MINIMIZE THEIR TOUCH AREAS?

Styluses will be handed out to patrons so that they can operate any interactive touchscreen exhibits without using their hands. Stylus “drop-offs” (where used styluses should be returned) will be placed at the top of the stairs, at the postcard kiosk, and at the exit point for the main exhibits. A volunteer or staff member will return any used styluses to the front desk for proper sanitation so that they can be reused.

The museum’s Green Board area, where patrons can write about their experience at the museum, will be set up with a place to pick up unused (“clean”) dry-erase markers and an area to drop their used marker. This will allow patrons to pick up a clean marker, sign the board, then deposit the used marker so that staff can disinfect.

Some of our exhibit stations have headphone jacks, separate from the attached headphones. If you have an aux port plug on your headphones, you can use your own at these stations.

ARE YOU PRACTICING SOCIAL DISTANCING AT THE MUSEUM?

Yes, all staff and volunteers will be maintaining the recommended six feet distance when interacting with our museum visitors. Social distancing cues will be placed in the lobby and store area of the museum as well as in the Performance, Orientation, and Immersion Theaters to assist in directing patrons to keep a safe distance from each other. A volunteer or staff member will also assist with traffic flow in the permanent exhibits upstairs and monitor the number of patrons in the smaller spaces such as the Greasy Strings and Chapel Theaters. The Sing-Along Booth will be closed until further notice.

Traffic flow will be monitored at all times by museum staff, including at the front door where separate entry and exits points will be created. Additional precautions may be implemented at any time if warranted.

IS WATER AVAILABLE AT THE MUSEUM?

For health and safety reasons, the water fountains will not be accessible to museum visitors for the foreseeable future. Free bottles of water will be available at the admissions desk, with an option for visitors to leave a donation.

DO YOU HAVE ANY SPECIAL EXHIBITS ON DISPLAY?

Yes! Our current special exhibit is Real Folk: Passing on Trades & Traditions Through the Virginia Folklife Apprenticeship Program. It is on display through August 2, 2020.

I CAN’T VISIT THE MUSEUM RIGHT NOW. ARE THERE VIRTUAL WAYS TO VISIT THE MUSEUM?

Yes! Check out our Museum from Home activities and resources for several ways to engage with our content and exhibits. We hope you can visit soon!

WHEN WILL YOU START OFFERING PUBLIC PROGRAMMING AND PERFORMANCES AGAIN?

We are assessing which public programs we can safely offer in the near future, based on our own health and safety protocols and the Virginia and CDC guidelines. Keep an eye on our events page and/or subscribe to our eNewsletter to keep informed about upcoming programming.

I WANT TO SUPPORT THE MUSEUM’S WORK. HOW DO I DO THAT?

Thank you! Since March 16, the Birthplace of Country Music has strived to do all we can to continue to serve our community, reach wider audiences, support our staff and volunteers, and find grants and other sources of support to help us maintain our mission and work. After being closed for three months, any support is much appreciated and will help us to continue to be an important part of our community now and in the future. There are several ways to support our work, including volunteering, becoming a member, joining the 1927 Society or through donating, buying a Super Raffle ticket, or sponsoring an exhibit or program.

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CONTACT

MUSEUM: 101 Country Music Way
Bristol, VA 24201
(423) 573-1927
info@birthplaceofcountrymusic.org

BUSINESS OFFICE: 416 State Street, Suite A
Bristol, TN 37620
(423) 573-1927