FAQ

 

We advise all of our visitors to pace themselves, wear awesome walking/dancing shoes, drink lots of water, and wear sunscreen.  We are a family event.  Please act responsibly.  We reserve the right to remove anyone from festival grounds who is exhibiting unsafe behavior.

No coolers. No illegal substances of any kind. No pets.

Q: Do kids get in free?
A: Children 12 and under are welcome at no cost.

Q:  Where is will call?
A:  Will call is located at Volunteer Headquarters at the corner of Shelby and 8th Streets inside the City Annex building on the Tennessee side of town. Check the festival map for location. There is a festival gate just across the street near the Country Music Mural Stage.

Q:  Why can’t I bring my pet?
A:  The crowds, the noise, the heat, and no green space. It is not a safe place for your pets, and we don’t want to see them suffer.  Plus we don’t like poop on our sidewalks. It’s gross. ADI-certified service dogs are the only exception.  We understand that residents on State Street need to take their pets out to potty.  Please be respectful of the rules and pick up what your furbabies leave behind.

Q:  I’ve never been to the festival. Where exactly is it?
A:  Bristol Rhythm happens on the 400 through 800 blocks of State Street and Cumberland Square Park in Historic Downtown Bristol between Martin Luther King Boulevard and Commonwealth Avenue/Volunteer Parkway.  We shut down the streets and fill it with music all weekend long!

Q: What does this “Tennessee side” and “Virginia side” stuff mean?

A: While walking on State Street you’ll notice little plaques in the center line of the road that say “Tennessee” on one side and “Virginia” on the other. That’s because the state line of both states runs right down the middle. Often times you’ll hear Bristolians offer directions to a shop or business and say, “Oh, it’s on the Tennessee side,” or “just cross over to the Virginia side.” We’re two states with one state of mind!

Q:  When do gates open?
A:  Friday festival gates open at 1:00pm, Saturday at 9:00am, Sunday at 10:00am.

Q:  I heard you have more than 20 stages. Where are they?
A:  We have eight main outdoor stages strategically placed and named for their locales, and the historic Paramount Theatre, Theatre Bristol, and most of our downtown eateries host stages.  The Cumberland Square Park stage will host our Children’s Day event Saturday morning from 10am to 1pm while also serving as an outdoor venue all weekend long.

Q: If I can’t bring in a cooler, is there food inside the festival?
A: Oh, yes!  There are dozens of dining options, including our local eateries located within festival grounds or within walking distance and a number of food vendors that set up inside the event.

Q:  What kind of music do you have?
A:  The best in Americana, folk-rock, country, bluegrass, old-time, Piedmont blues, Celtic and progressive Appalachian music. You gotta have roots!

Q:  Where are the bathrooms?
A:  There will be Port-O-Lets set up all over the festival grounds in convenient spaces.  Indoor venues have their own bathrooms. We set up hand sanitizing stations outside the Port-O-Lets so you can wash up. Check the festival map for locations.

Q: Where is lost & found?
A: It is located inside Artist Merchandise in the old Hayes Furniture building at 801 State Street on the Virginia side. After the festival, email or call our offices at 423-573-1927.

Q: What is your smoking policy?
A: We politely ask smokers to butt out at outdoor main stage areas. Indoor venues are non-smoking. Please be respectful of the elderly and children in crowded areas –when in doubt, put it out and discard in a trash receptacle. The Green Team tent distributes pocket ash trays so stop by the tent and get yours while supplies last.

Q: If I need to leave the festival, can I get back in?
A: Yes. With your wristband.

Q: Where do shuttles pick up?
A: Shuttles and cabs pick up and drop off behind the Country Music Mural Stage beside the Downtown Center at 810 State Street, on the Tennessee side.

Q: Can I bring my camp chair?
A: Yes, however some seating is provided at main outdoor stages so you will likely not need them. Note, we do not encourage seat saving, folks.  Do not remove our seating to place your personal camp chairs at outdoor stages and leave them there for any period of time. Do not place personal items in our seating and leave it there in order to save seats for others. 

Q: What is the alcohol policy?
A: Per Bristol, TN/VA City Ordinances, no alcohol or open containers are allowed outside designated, gated beverage gardens or restaurants where alcohol is served. PLEASE drink responsibly for your safety and the safety of others. Those who display inappropriate or sloppy behavior will be asked to leave the festival.

Q: Where is first aid?
A: The first aid tent is located on the corner of Moore and State Streets.

Q: What happens if there is a weather emergency?
A: In the case of severe weather, we do have emergency procedures. Our stage announcers will announce if there is a disruption to a stage and advise on alternate location if one can be worked out. You can also use our mobile app for iPhone or Android for weather updates. We urge everyone to seek shelter indoors in the case of hurricane conditions. Our local meteorologists at WCYB News 5 are our most trusted source for severe weather and news coverage in the Tri-Cities.

TICKET QUESTIONS

Q: I’m having trouble registering my wristband. What do I do?
A: Email Vendini tech support at bristolrhythm@vendini.com  or call (423) 793-3450

Q: I ordered my wristbands. When will they be delivered?
A: Wristbands are generally delivered 60-30 days prior to event. Call Vendini support if you are worried about delivery (423) 793-3450.

Q: Where is Will Call?
A: Will Call is located on the corner of 8th and Shelby Streets in the City Annex building. Volunteer Check-In is also located here.  Will Call is just behind the Country Mural Stage, there is a Gate Entry at the same intersection.

Q: Where can I purchase passes to BRRR?
A: Here on our website, at The Museum Store at Birthplace of Country Music Museum, and at the festival gates. Bristol, VA admission tax and processing fee applies to all walk-up sales.

Q:  If I want to purchase passes online, will I be charged extra?
A:  All passes sold, walk-up or online, are subject to Bristol, VA admission tax and processing fee.

Q:  I can’t believe how affordable your festival is! How do you keep ticket prices so reasonable?
A:  We are a 501(c)3 non-profit organization that relies primarily on grants, fundraising and volunteerism. Every dime we make goes back into the festival. We are dedicated to keeping ticket prices low for families and friends.

Q:  Are kids free?
A:  Children 12 and under are free.

Q: What is the advantage of registering my wristband?
A: Registering your wristband will establish its authenticity and ensure that your uniquely coded wristband belongs to you. You may also be entered to win special prizes just by scanning in at the gate.

Q: Once I have purchased a wristband, can I leave the festival?
A: Yes. You may come and go freely at any time.

Q:  Some guy offered to sell me his wristbands for more than the asking price. Should I buy them?
A:  Heck NO!  Don’t get scammed. Only purchase passes from us or a trusted friend. Our festival doesn’t sell out.

Q:  My passes were lost/stolen. Will the festival replace them?
A:  No. Treat your BRRR passes like cash and keep them in a safe place.

Q:  If I purchase online, will my passes be mailed to me?
A:   Yes. You will receive a special RFID  (Radio Frequency Identification) wristband in the mail. Wristbands will be delivered in their special gift boxes!

Q:  Do I have to wear the same wristband all weekend?
A:  Yes. You can shower in them, sweat in them and they are sturdy enough to last all weekend. We are not responsible for torn, lost or stolen wristbands. It is a badge of honor to have worn your wristband all weekend long!

Q:  I don’t like to wear wristbands, can I put them on another part of my body or hook them to my clothing?
A:  No. Wristbands must be worn on your wrist. That’s why they’re called wristbands.

Q:  Can I buy a Weekend Pass on Saturday of the festival?
A:  No. Friday of the festival is the last day to purchase Weekend Passes. You must purchase a Single Day pass at the gate on Saturday and Sunday if you have not purchased a Weekend Pass before Saturday.

Q:  I have purchased a Single Day Pass. Will I get a wristband?
A:  Yes. All ticket holders will receive wristbands.

Q:  Does my wristband give me access to all the stages at the festival?
A:  Yes.

Q: I’m under 21 and have a wristband. Are there stages that are off limits to me?
A:  No. All venues are are all ages. Kids welcome!

Q:  I have a wristband, but I am under 21. Can I enter an establishment that serves alcohol? Do I need a Driver’s License?
A:  Yes. Most establishments will mark you so that servers know you are under age and not allowed to drink alcohol. If you have a valid Driver’s License, carry it.  If you wish to enter an establishment that serves alcohol, you will be asked to show your I.D. Have it on you.  If you are too young to drive or if you are with your parents, you will be allowed to enter. You will not be allowed to drink alcohol.  If you are under 21 or do not carry a valid drivers license, you will not be allowed to enter beverage garden tents.

Q:  Does my wristband get me backstage?
A:  No.

Q:  I have a wristband. I want to see a band at an indoor venue but the staff at the door says they aren’t letting anyone else in because they are over capacity. What gives?
A:  Fire codes will not allow indoor venues to fill their establishments over capacity. It simply isn’t safe. If there is a band you want to see in a smaller venue, we advise getting to the stage as early as possible if you predict a large crowd.

Q:  I have purchased Passes, but cannot go to the festival. Can I get a refund?
A:  No, sorry there is a “no refund” policy.

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MUSEUM: 520 Birthplace of
Country Music Way
Bristol, VA 24201
(423) 573-1927
info@birthplaceofcountrymusic.org

BUSINESS OFFICE: 416 State Street, Suite A
Bristol, TN 37620
(423) 573-1927